|
Refund Policy: TMS Sports LLC. will refund the purchase price of any new item purchased within 10 business days of customer reciept of product.( Minus a 15% Admin Fee ). Shipping charges will NOT be refunded. Return shipping charges are the responsibility of the customer. If merchandise is used or damaged it will be returned to customer at their expense and no refund allowed. There is a 35% restock fee on all Custom Products, and all Riddell Sports products. A 20% administrative fee will be charged on ALL other returned items PLUS ALL SHIPPING CHARGES. Items shipped with a "No Shipping Charge Offer" and are returned will incur the original shipping cost to the customer. Please call TMS Sports for a Return Authorization Number. NO REFUNDS WILL BE ISSUED WITHOUT RETURN AUTHORIZATION NUMBER.
Back Orders: Back Orders will be shipped as soon as possible once the cause of the back order has been corrected. Usually within 2 weeks. If the back order cannot be resolved a refund will be issued for the selling price of the back order item. No shipping charges will be refunded. TMS Sports will incur the shipping charges on shipment of back order items of incomplete shipments in the continental United States only.
Items that are returned and not accepted will be returned to the customer at their expense. Items will be held for 30 days only, awaiting payment of return shipping. Non payment of return shipping in advance of shipment will result in item being removed from storage.
Exchange Policy. We will gladly exchange new and undamaged merchandise. The pads CANNOT have been worn or used in a practice or game. Please contact us regarding exchanges. Douglas Custom Pads and accessories and TMS SPORTS Custom made items will incur a 25% restock fee. All shipping charges are the responsibility of the customer. ALL EXCHANGES MUST HAVE AN EXCHANGE AUTHORIZATION NUMBER.
Order Timeline: Orders Received after 2:00 P.M. EST will be processed the next morning. Orders placed after 2:00 PM EST on Friday will be processed the following Monday morning. We will do our best to get your order pulled and shipped as soon as possible.
Custom Items: An item is considered to be custom made if it is made to your specific request other than size. Some position specific pads are made with our suggested customization and are therefore considered custom pads. Custom pads are not stock items and are built to your specific request. All custom shoulder pads and accessories will incur a 25% return / restock fee plus all shipping charges.
Closeouts and "Specials" are purchased "as described" and are not subject to refunds or exchanges.
|
